At Oyinlewis.com, we want you to love every item you purchase. However, if something isn’t quite right, we’re here to help. You can return or exchange products within 7 days, provided the following conditions are met:
- The item is in good, sellable condition.
- All original tags and packaging are intact (for shoes, the original box is required).
- The product is unused, unstained, and undamaged (e.g., no scuffs, dirt, or stains).
- Discounted items are not eligible for exchange (all sales on discounted items are final).
- White or cream-colored items, undergarments, and intimate wear cannot be returned, in line with global return standards.
- The return or exchange request must be made within 7 days of receiving the item.
How to Return an Item
Follow these steps to initiate a return or exchange:
- Have your order ID ready.
- Contact our customer experience team via WhatsApp at +447551113215 or +2347013773817.
- Alternatively, email enquiries@oyinlewis.com with details of your request.
Please ensure your environment is quiet during the call to facilitate clear communication.
Refunds: Store Credit
Refunds are issued as store credit to your wallet within 24 hours of processing your return. You’ll receive an email or SMS notification once your wallet has been credited. This credit can be applied to future purchases on Oyinlewis.com.
For further assistance, reach out to us at enquiries@oyinlewis.com or via the live chat feature on our website.
Thank you for shopping with Oyinlewis.com!